Our role is to support and assist you in reaching your own goals, but your success depends primarily on your own effort, motivation, commitment and follow-through. We cannot predict and we do not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual. Each individual’s results depend on his or her unique background, dedication, desire, motivation, actions, and numerous other factors. Other influencing factors include age, gender, health conditions, hormone function, activity levels, stress, quality of sleep, body fat percentage, accuracy in tracking, exercise type, and commitment to learning, coaching, and following instructions.
Your satisfaction with your Program, Product or Service is important to us. Because of the extensive time, effort, preparation and care that goes into creating and/or providing our Programs, Products, Services and Program Materials, we have the following refund policies:
The Transformer Program (HCG and non-HCG, group and private coaching); The N-E-W You Program, The Surge Program, The Unstoppable Program and The Eat for Your Goals Coaching Program
A full refund is permitted up to 7 days after the initial date of purchase, less a $150 administration fee. After 7 days, no refunds will be provided for any portion of your payment, either in full or in part.
By using and/or purchasing any of these programs, you understand and agree that all sales are final and no refunds will be provided after 7 days from the date of purchase.
All other Programs, Products, and Services: We have a no refund policy. Unless otherwise provided by law, you acknowledge that we do not offer refunds for any portion of your payment for any of our Programs, Products, and Services other than The Transformer Program (HCG and non-HCG, group and private coaching); The N-E-W You Program, The Surge Program, The Unstoppable Program and The Eat for Your Goals Coaching Program and no refunds will be provided to you at any time. By using and/or purchasing any of our Programs, Products, Services or Program Materials, you understand and agree that all sales are final and no refunds will be provided.
You have the right to terminate your use of or participation in our Programs, Products or Services at any time by sending an e-mail to email@example.com.
We reserve the right in our sole discretion to refuse or terminate your access to our Programs, Products, Services or Program Materials, in full or in part, at any time, without notice, by sending you an e-mail to the e-mail address you provided upon purchase of the Program, Product or Service.
In the event of cancellation or termination by either of us, you will have 24 hours to pay any and all remaining payments or balances that are owed.
Upon termination by either of us, we reserve the right to immediately refuse or terminate your access to any aspect of our Programs, Products, Services and/or our Program Materials, including but not limited to our Website, private forum, e-mail communications, Facebook groups, live webinars or conference calls, or any other method of communications related to our Programs, Products, Services or Program Materials at any time without notice and in our sole discretion.
Call Cancellation/No show
If you do have to cancel or change a scheduled private coaching call, please provide a minimum of 24 hours notice. Cancellations with less than 24 hours notice will mean your call is forfeit and can’t be carried forward to another date. We understand things come up but a last-minute cancellation impacts multiple people’s schedules.
Group calls: the host will wait online for 15 minutes. If no one shows, the host will end the call. Group calls will only be rescheduled if the host is unable to attend at the regularly scheduled time.
Calls must be used within a 3-month period. Unused calls may not be carried forward. Any money paid, either in full or in part, is non-refundable and non-transferable.
Access to Program Materials
With the exception of group call replay links, all program materials will be available for a 90-day period after a program ends. Because we are constantly updating our content, we cannot guarantee that links will work beyond this date. Once a program ends, group replay links will only be active for 15 days.
If payment is declined, you will receive an email alerting you that you must bring your account up to date. If payment is not made within the next 3 business days, you will be withdrawn from the program without refund.
Office Hours/Customer service/Complaints
Please email Support@AdeleFrizzell.com with any non-coaching related questions or complaints. Office hours are 9-5, Monday to Friday, CST, not including holidays.
We strive to answer all emails by the end of the next business day.
By viewing this website or anything made available on or through this website, you are agreeing to accept all parts of the Disclaimer.
Terms and Conditions
Please read the Terms and Conditions carefully. We reserve the right to change these Terms and Conditions on the Website at any time without notice, and by using the Website and its Content you are agreeing to the T&C as they appear, whether or not you have read them. If you do not agree with these T&C, please do not use our Website or its Content.
Copyright & Intellectual Property Rights
The words, design, layout, graphics, photos, images, information, materials, documents, data, databases and all other information and intellectual property accessible on or through this Website (“Content”) is our property and is protected by United States intellectual property laws.
- You will not copy, share or steal our Programs, Products, Services, or Program Materials, or any parts of them.
- You will not in any way use, copy, adapt or represent any of our Programs, Products, Services or Program Materials in any way as if they are yours or created by you.
- You will not engage in improper and/or unauthorized use of our Programs, Products, Services and Program Materials.
- You will not duplicate, share, trade, sell, or otherwise distribute our Programs, Products, Services or Program Materials to any other person, for their personal or business use.
- You will not violate our intellectual property rights, including copyright and trademark rights.
- You will not reprint or republish any part of our Programs, Products, Services or Program Materials for publication or compilation into your own products, programs, services or program materials for your own personal use or business/commercial use or in any way that earns you money.
- You will not use our Programs, Products, Services or Program Materials in a manner that constitutes an infringement of our rights or in a manner that has not been authorized by us through our prior written consent.
All terms, agreements, and policies as well as arbitration, shall be governed by the laws of the County of Polk in the State of Texas where Adele Frizzell LLC is registered.
If you have any questions about these policies, please contact us at firstname.lastname@example.org.
Last Updated: September 5, 2020